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Your privacy on 1cuci

This page explains how we handle the details linked to your account, device, payments and support messages.

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1cuci Your privacy on 1cuci
CONTACT PATHS

Ways to reach our privacy team

If you want to ask how we use your data, update a detail, or check a request already sent, these channels connect you to the right team.

Help Form Use the help form when you need a copy of stored account data, want a correction, or want us to review a consent setting. Add your registered email and the request will reach the right queue.
Email Support Send a message from the email linked to your account if you need us to check a login record, update contact details, or explain why a document is still pending verification. We use that address to protect your data.
Live Chat If you prefer a faster back-and-forth, open live chat and tell us which privacy request you are making. We may still ask for identity checks before any change goes through, so account safety stays intact.
DATA CARE

How we handle your records

We keep the policy practical: only the people who need your file can see it, and they use it for account work, security checks and lawful record keeping.

Data Collected

We collect the details you give during sign-up, login records, device data, payment references, and messages you send to support. We use them to run your account, check abuse, and answer requests tied to your profile.

Cookie Choices

Our site stores cookies for session control, language choice, and page performance. You can adjust browser settings, but some pages may not remember your preferences or keep you signed in after a refresh.

Account Security

We look at login location, device signals, password changes, and verification steps to stop unauthorised access. If we spot a risk, we may ask for another check before you can change sensitive account data.

Storage Periods

We keep records only for as long as needed for the account, audit trail, dispute handling, and legal duties. When a record is no longer needed, we delete it or separate it from direct account use.

Access Requests

You can ask for a copy of the data tied to your account, subject to local law and our identity checks. We will point you to the parts we can share and explain any item we must keep.

Updates And Edits

If your email, phone number, or other stored detail changes, send us the new copy and we will update the file after verification. Some records may stay unchanged when the law or fraud checks require a hold.

Privacy questions you may ask

These answers cover the main points we hear about privacy, cookies, stored records, account access and correction requests. If your case depends on local law or a document check, we will explain what applies to your account and what we need next.

We collect the details you enter, plus login records, device signals, support messages, and payment references. That mix helps us run the account, spot unusual access, and answer requests linked to your profile.

Cookies help us keep you signed in, remember language choices, and measure page performance. You can block some of them in your browser, but a few functions may stop remembering your preferences.

We share data only when it is needed for account work, security checks, payment handling, legal duties, or a request you made. We do not hand over your file for unrelated use.

We keep records for the time needed to run the account, resolve disputes, meet audit duties, and satisfy local law. After that, we delete or separate them from routine account use where possible.

Yes. Send us a request through the contact path on this page, and we will confirm your identity before sharing what local law allows. Some items may stay with us if we must retain them.

Yes. If your email, phone number, or other stored detail has changed, send the new version and we will update the record after verification. Certain logs may stay unchanged for security or legal reasons.

Use the same email thread or help form reference and ask for a status check. We will look for the request, confirm what stage it is at, and tell you if we need more details from you.

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